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Original Hospira Bacteriostatic Water Faster shipping across USA (2–3 days) Ships same business day before 2pm ET Contact us for any additional payment method
Policy

Shipping & Returns Policy

Short version

If your order arrives damaged, is wrong, or is lost or stolen in transit, we replace it or refund you. Because these are sealed sterile vials, we can't take back unwanted or opened products.

When we replace or refund

  • Damaged on arrival: a cracked vial, a broken seal or leaking liquid.
  • Wrong item: a different product or pack size from the one you ordered.
  • Lost or stolen in transit: covered when shipping protection ($5) was added at checkout.

What we can't accept

Opened vials, vials with the seal removed, and unwanted or change-of-mind returns. Once a sterile vial leaves us we can’t resell it, so these can’t be returned.

How to make a claim

  1. Contact us within 3 days of delivery, or of the expected delivery date for a lost package.
  2. Send your order number and, for damage, a photo of the vial, label and packaging.
  3. We confirm the claim and send a replacement or a full refund to your original payment method, whichever you prefer.

Refund timing

Approved refunds go back to your original payment method within 7 business days. Your bank may take a few extra days to show it.

Questions? A real person usually replies within 5–10 minutes. Contact us.